Support
Help for OneBooks customers, and for anyone who has connected Claude or ChatGPT to their books. Every channel below reaches the same team.
We reply on business days, usually within two business days. Problems that stop you from invoicing are handled first.
How to reach us
In the app
Open Support in the sidebar and choose New request. Pick a category — General, Technical, Billing or Country change — describe the issue and send. Replies appear in the thread and by email.
Sign in to OneBooksBy email
Write from the address you signed up with, so we can find your account straight away.
hello@getonebooks.comDocumentation
Step-by-step guides in English, Arabic, Spanish, French and Portuguese, with troubleshooting and the FAQ.
Open the documentation (opens in a new tab)Developers
API, OAuth and app-platform questions have their own portal and documentation.
Developer portal (opens in a new tab)What to include
- The document number or page — for example INV-0042, or “Bank reconciliation → statement of 31 August”.
- What you expected and what happened, with the exact error text.
- The date and time, and the language and browser you use.
Connected Claude or ChatGPT?
OneBooks appears in Claude and ChatGPT as a connector. If a connection fails or a tool misbehaves, tell us which assistant you use, the business name, the time, and the request that failed. Anything the assistant prepares is only a proposal until you confirm it in the chat, and you can disconnect at any time from Integrations in OneBooks.
OneBooks staff will never ask for your password or a sign-in code.
Reporting a security issue
Found a vulnerability? Email the details to our security address and we will acknowledge the report. Please do not access data that is not yours, and give us reasonable time to fix the issue before publishing anything.
Machine-readable contact details are published in security.txt.
Privacy, billing and legal
- Privacy questions and data requests:
- privacy@getonebooks.com
- Billing is managed in the app under Settings → Billing.
- The terms and privacy policy that apply to your account:
- Privacy policy Terms of service